FRONT OFFICE ASSOCIATE

Job Description

Welcome guests warmly and assist with check-in and check-out procedures. Handle room reservations, cancellations, and modifications. Answer telephone calls and respond to guest inquiries professionally. Maintain accurate guest records and update information in the PMS. Coordinate with Housekeeping and Maintenance departments to ensure room readiness. Handle guest complaints and requests promptly and courteously. Process payments, prepare bills, and maintain cash handling procedures. Provide information about hotel facilities, services, and local attractions. Ensure the front desk area is clean, organized, and presentable at all times. Follow hotel policies, SOPs, and grooming standards. Prepare daily reports and hand over information during shift changes.

Short Info

A Front Office Associate is responsible for providing excellent guest service by handling check-ins, check-outs, reservations, guest inquiries, and ensuring a smooth and pleasant stay for all guests.

Required Skills